Our warehouse reopens 12th January however our shop front remains closed to the public. Online orders and click & collect available.

Refunds Policy

SMALL OBJECTS

Please keep small parts and objects out of reach of small children.

PRODUCT COLOURS

While we do our best to show a true indication of colours, please be aware that due to variations in monitors, screens etc, some colours may appear different on screen than they do in real life. 

RETURNS + EXCHANGES 

We wish all of our customers to be 100% satisfied. In compliance with Australian Consumer Law, Patchwork with Busyfingers is not required to provide a refund for change of mind or incorrect selection. In the unlikely event of a manufacturing fault we will gladly replace or supply a 30 day store credit for item/s if they are defective or a significantly different to the item described.

To be eligible for a store return, your item must be unused and in the same condition that you received it. We have a 14-day return policy on items you are not satisfied with from date of purchase. Store credits will be issued once items are returned to us excluding shipping & handling charges, Block of the Month membership fees & Sale Items. Due to copyright laws, patterns and books may not be returned. A store credit is offered up to 30 days from date of purchase with receipt.

We require that all returns must be in original condition and packaging. We reserve the right to refuse any returns due to returns received outside of our 14-day return policy, damage, smoke or animal odour. 

All sale section items are final, no exchanges or refunds. Please read descriptions carefully, all sizes are stated. If the item received is faulty, please review the below Faults policy.

FAULTS + OUR WARRANTY PERIOD

As a small business, we take a lot of pride in designing and producing quality, durable products in-house and select business partners who produce items for Patchwork with Busyfingers with the same objectives.

While we review each item packed in-house and perform regular checks for products produced externally, from time to time product faults may occur as our products are handmade and hand packaged.

If you do find a fault in your product, please contact us ASAP. We take this feedback seriously and we immediately review our processes and materials, or relay any relevant information back to our manufacturers to prevent this from happening again.

Please refer below for Faults processes.

Faults must be emailed to us with order number and images of the fault within 48 hours of receipt for us to review. If your item has been broken in transit, please refer below for the process. We will either send a replacement or request the item be posted back (we will request a return label be sent to you from our warehouse).

ORDER CANCELLATION + CHANGES

It is the customer’s responsibility to check your delivery address and details before placing the order. If a package is unable to be delivered to the said contact address, we will contact you to organise a re-delivery at your cost, otherwise you will be refunded the purchase cost minus shipping charges.

If, for some reason, you have to cancel your order, please contact us immediately. Our warehouse despatches orders daily – generally once an order has been processed, it cannot be cancelled. While we may be able to intercept, we cannot guarantee this as your order may have already been despatched. The item will be accepted back at the customer's cost in unused, original new and resalable condition, including packaging. Once the item has returned to the warehouse in original condition, we will provide a refund for the product price paid, minus the initial postage charge.

We are unable to amend orders after they have been placed. This includes for changes of item colours or styles, adding or removing items, applying quilters credits or discount codes.

PRE-ORDER DELIVERIES

Placement of pre-orders is confirmation that you have read and understood the following:

  • Pre-order items mean you're ordering an item notyet in stock.
  • Depending on the product, lead times before despatch can be around10-12 weeks from time of order.
  • Your order will then be despatched by our warehouse and regular Courier delivery times will apply.
  • Any items ordered alongside a pre-order item will not be despatcheduntil the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.
  • We cannot accept any changes or cancellations to your order once you have placed it due to stock commitments with our manufacturer.
  • Please check your address carefully.
  • We cannot be held responsible for any stock delivery delays due to unforeseen circumstances or Courier outages, but rest assured, we'll be doing our best to get your items to you ASAP and will keep you updated with any changes.

 

COMBINED ORDERS

Our warehouse works quickly to get your orders out as soon as possible in the order in which they come in. Due to this, we cannot accommodate combining orders and refunding postage overages.

INCORRECT ITEMS RECEIVED

While we endeavour to be 100% accurate with every order and have both electronic and manual checking in place, occasionally this can occur. Please contact us immediately with photos and your order number and we can arrange for a return label to be emailed to you. The correct item will be posted out to you as soon as you have confirmed the incorrect item (unused and in original packaging) has been popped in the post. If the incorrect item you received has been removed from packaging and used, unfortunately, we will not be able to accept it back to replace due to hygiene reasons.

DAMAGED/MISSING ORDERS

We take great care to ensure products safely arrive at your door. Officially, Australia Post does request items damaged in transit be taken to your local post office for assessment. Similarly, Australia Post will need to investigate stolen/missing items. Please contact us with any breakages including images of the product in its original packaging, as a replacement may be organised at our discretion.

SALE + PRODUCT RELEASES

Non-coded sales will be eligible for Bonus vouchers to be used, unless otherwise stated in the sale terms. Sale prices are final and no other generic offers will be eligible. Coded sales will not be available with Bonuses, however customers may choose to use referral codes or welcome codes instead of the sale code. We reserve the right to cancel any order that has misused private discount or referral codes.

Flash sales and product releases may happen throughout the year – often, these periods come with slightly extended despatch times. Our warehouse often extends their hours to manage the increase in sales. We will notify customers on our home page if extended despatch times do occur. If you need your order quickly, please select express post at checkout to minimise the transit time (this will not jump your order ahead of the despatch cue).

As per the terms of order cancellation/amends, we will not refund the difference of a purchase made before/after the specified sale dates/times.

We do not offer refunds for change of mind on sale items.

GIFT CARDS

Our gift card system acts as a form of currency. While you will be able to use one-off codes, sales do not include gift cards and discount codes or other gift cards cannot be used to purchase them.

COPYRIGHT, INTELLECTUAL PROPERTY + TRADEMARKS

The purchase of ANY Patchwork with Busyfingers or other brand's product does not transfer reproduction rights. Please do not use or reproduce any images or designs without permission.  All designs remain property of Patchwork with Busyfingers, even if you haven’t purchased a product from us. All designs are protected by registered trademarks, copyright and intellectual property laws. © 2011 onwards Patchwork with Busyfingers. All Rights Reserved.